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For the purposes of the Data Protection Act 1998, Sonology Medical Ltd. (‘we’ or ‘us’) are the ‘data controllers’ (i.e. the company who is responsible for, and control the processing of, your personal data).
Personal Data We May Collect About You
We will obtain personal data about you (such as your name, address, and required health information) whenever you complete an online form or make a telephone call to book an appointment.
How We May Use Your Personal Data
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
• To help us identify you and any accounts you hold with us
• Administration - including handling and dealing with any booking requests, purchases or general enquiries made.
• Statistical analysis
• Customer profiling and analysing your purchasing preferences
• Disclosure to authorised Franchisees to provide the requested service
• Fraud prevention and detection
• Billing and order fulfilment
• To notify you of any changes to this website or our services which may affect you
• Security vetting
• Improving our services
• Marketing - making you aware of promotions, new services or changes to our existing services.
Sharing Your Personal Data
We will never sell or share your personal or health data with any third party company for the purposes of generating income.
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
• we store your personal data on secure servers
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from or to you via the internet.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Information About Other Individuals
If you give us information on behalf of someone else, e.g. spouse, partner, family member, etc. you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
• Give consent on his/her behalf to the processing of his or her personal data.
• Give consent to the processing of his or her health information.
If there is any suspicion of fraud of deceit then before processing any information we will contact the individual directly to verify that they agree to this.
You have the right to request access to personal data that we may process about you. If you wish to exercise this right you should put your request in writing to us and include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill) - so we make sure we don't share any personal information without persons attempting to commit any fraud.
We take client satisfaction very seriously and want everyone who is thinking of choosing us or has been to one of our clinics to leave feeling as they have had good quality service. However we may not get it right every time and If for any reason you are unhappy with any of our services or service that has been provided then we want to hear this from you so that we can correctly look into this further and do what is necessary and appropriate to make this right.
To make a complaint please put this in writing and email to us at email@example.com
Once you have made a complaint - we will acknowledge your complaint and a manager or team leader will be assigned to look into this further and be your main point of contact for any further information /updates/ outcomes regarding the complaint.
Privacy laws and practice are constantly developing and we aim to meet high standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies and suggest that you check this page periodically to review our latest policies.
IMPORTANT UPDATE JAN 2021 : Due to the current UK lockdown conditions and in compliance with government guidelines to help reduce the spread of Coronavirus we have temporarily closed the clinic until further notice. We hope to reopen as soon as it is safe to do so and will post any updates on this page. As the clinic is now closed if you contact our customer care team by email or phone then we may not be available to answer and the response time will be delayed but we will do our best to get back to you as soon as possible.
We at The Scan Clinic, started with a simple goal - Quality Healthcare with a Personal Touch. It is this mission that continues to drive us to this day and in this current global crisis. We continually strive to find the right balance between delivering on our mission and maintaining high levels of health and safety for our clients as well as our staff.
We have always maintained high levels of cleanliness and infection control and since the start of the pandemic have taken additional daily infection control measures across the clinic as well as ensuring all staff have adequate PPE (personal protective equipment).
You will notice that some of our services are no longer available at the moment and this is because we are limiting our range of available services to essential scans only until further notice.
We have been continually monitoring the ongoing situation and taking all official guidance, however as this is an evolving situation the information and guidelines given below are subject to change and can change with immediate effect. We appreciate this can be challenging but please bear in mind that the steps we take are for the health and safety of all our staff and clients and we really appreciate your support and understanding to follow them.
If you have any questions, queries or concerns about any of this then please get in touch with our customer care team who are more than happy to help.
Hand hygiene is important please ensure you are washing your hands regularly with soap and water or a disinfectant.