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Privacy Policy

Who we are

Our website address is: https://thescanclinic.co.uk.

This website is brought to you by Sonology Medical Ltd. The privacy of users of this website is important to us therefore we request that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, Sonology Medical Ltd. (‘we’ or ‘us’) are the ‘data controllers’ (i.e. the company who is responsible for, and control the processing of, your personal data).

We will obtain personal data about you (such as your name, address, and required health information) whenever you complete an online form or make a telephone call to book an appointment.

Data usage

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

  • To help us identify you and any accounts you hold with us
  • Administration – including handling and dealing with any booking requests, purchases or general enquiries made.
  • Statistical analysis
  • Customer profiling and analysing your purchasing preferences
  • Disclosure to authorised Franchisees to provide the requested service
  • Fraud prevention and detection
  • Billing and order fulfilment
  • To notify you of any changes to this website or our services which may affect you
  • Security vetting
  • Improving our services
  • Marketing – making you aware of promotions, new services or changes to our existing services.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.


We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. Cookies are used for several reasons:
• to recognise you whenever you visit this website
• to speed up access to this website (so you do not have to log on each time)
• to store your personal preferences
• to build a profile about you
• to better target our marketing and advertising campaign

The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website.
For further information about cookies and how to disable them please go to: aboutcookies.org

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

y also share some of your data with trusted third parties including:

  • Service providers contracted to us in connection with the provision of the products and services, this includes third party laboratory partners, third party phlebotomy partners, etc.
  • Relevant Regulators such as CQC.
  • Complainants;
  • Our insurers;
  • External and internal lawyers and/or specialist advisors

We will ensure there is a contract in place with the categories of recipients listed above which include obligations in relation to the confidentiality, security and lawful processing of any personal data shared with them. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Complaints

We take client satisfaction very seriously and want everyone who is thinking of choosing us or has been to one of our clinics to leave feeling as they have had good quality service. However we may not get it right every time and If for any reason you are unhappy with any of our services or service that has been provided then we want to hear this from you so that we can correctly look into this further and do what is necessary and appropriate to make this right.

To make a complaint please put this in writing and email to us at customercare@thescanclinic.co.uk

Once you have made a complaint – we will acknowledge your complaint and a manager or team leader will be assigned to look into this further and be your main point of contact for any further information /updates/ outcomes regarding the complaint.

Copyright Notice

This website is protected by copyright. It is published by Sonology Medical Ltd trading as The Scan Clinic and may not be reproduced other than when downloaded and viewed for private use only. It is not to be otherwise reproduced or transmitted or made available on a network without the prior written consent of Sonology Medical Ltd. Any infringements of Sonology Medical Ltd’s rights will result in appropriate legal action.

Fact Check Information

The Scan Clinic is committed to providing accurate and objective educational content about health and medical related topics. We know that there is a lot of misinformation out there, and we take our responsibility to be a trustworthy source of information seriously. Every article on our site is thoroughly fact-checked by our team of writers.

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